Hosted HelpDesk provides you with the tools needed to
quickly set up a seamlessly integrated, coherent support platform,
saving you and your business time and money, decrease your response
times and increase the efficiency of your online operation.
Manage your entire support operation, e-mail correspondence from
multiple sources and multiple support desk front-ends from a single
system.
Take a look at Hosted HelpDesk's features (click on the feature titles
for more information):
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Ticket support and e-mail management
Download e-mail from multiple sources, manage tickets,
enforce SLAs and organize your workflow. |
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Live chat, visitor engagement and visitor monitoring
Monitor, engage and interact with your visitors in
real-time. Approach customers before customers approach you. |
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Self help resources
Let your users help themselves. Manage multiple
knowledgebases, publish guided troubleshooters and more. |
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Content publishing
Publish news articles to your support desk, RSS and an
e-mail list. Manage a file download repository. |
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Teamworking and task management
Public and private task, appointment and contact management
help keep your team organized. |
Screenshots of CyberLynk's Hosted HelpDesk Service:
What can I customize and what are the restrictions?
You can customize the look and feel of your support desk front-end.
You are also able to include additional images and logos.
Hosted HelpDesk Pricing
The prices quoted below include an unlimited number
of seats and users.
Hosted HelpDesk: $69.95 per month or $839.45 per year
Benefits of the hosted support desk service:
- Instant set up - be up and running in 2-3 Hours
- We will take care of the installation and hosting of your support
desk
- Upgrades Included
- Hosted on a reliable, internationally peered network
- Completely customizable and brandable
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| E-mail and tickets |
- Ticket support
- E-mail management
- SLA and ticket schedule support
- Pre-defined ticket responses
- Desktop ticket alerts
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| Live chat and visitor monitoring |
- Live chat
- Real-time visitor monitoring
- ViewShare desktop sharing
- Staff-to-staff conferencing
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| Self help facilities |
- Knowledgebase
- Automatic knowledgebase suggestions
- Troubleshooters
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| Content publishing |
- Download management
- News publishing
- Recent news in ticket autoresponders
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| Teamworking |
- Task management
- Contact management
- Appointment management
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